Draft — under legal review.

Telemedicine policy

How consultations at Niira work, following India’s Telemedicine Practice Guidelines (2020).

Last updated 29 September 2026

Who you see

Every consultation is with a registered medical practitioner. Their name and registration number are on every prescription they write. Our doctors and their council registrations: to be added before launch.

How consultations happen

Video, audio or text consultations, and when each is used: to be added before launch. Before a consultation we confirm who you are and your age. Starting a consultation is your consent to it being done remotely. The doctor may ask to see you in person, or send you for a test, if they can’t decide safely at a distance.

Prescriptions

Prescriptions are issued only after a consultation, and only if the doctor thinks a medicine is right for you. Under the guidelines some medicines can’t be prescribed remotely (for example those in Schedule X, and narcotic and psychotropic medicines); the doctor will tell you if yours is one. Medicines are supplied by a licensed pharmacy: partner pharmacy and its licence: to be added before launch.

Not for emergencies

Niira is not an emergency service. If you think you may be having a medical emergency, call 112 or go to the nearest hospital now.

Your records

We keep a record of each consultation and prescription, for as long as medical rules require. See how long we keep things.